Privacy policy

Privacy Policy – MPILUX.STORE
Last updated: April 7, 2026
MPI LUX  operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a smooth and secure shopping experience. Our store is powered by Shopify, which enables us to offer our Services.
This Privacy Policy explains how we collect, use, and share your personal information when you use our Services. If there is any conflict between our Terms and this Privacy Policy, this Privacy Policy will apply regarding your personal data.
By using our Services, you agree to the practices described below.
Personal Information We Collect
We collect personal information to provide and improve our Services. This may include:
1. Contact Information
Name
Shipping & billing address
Phone number
Email address
2. Payment Information
Payment method (COD, card, etc.)
Transaction details and confirmations
3. Account Information
Username and password (if account created)
Preferences and settings
4. Order & Transaction Details
Products viewed, added to cart, or purchased
Order history, returns, exchanges, cancellations
5. Communication Data
Messages, emails, or WhatsApp conversations with us
6. Device & Technical Data
IP address
Browser and device type
Network information
7. Usage Data
How you interact with our website and services
How We Collect Your Information
We collect information from:
Directly from you (when placing orders, contacting support, etc.)
Automatically (via cookies and website usage)
Service providers (e.g., payment processors, delivery partners)
Third-party partners
How We Use Your Information
We use your data to:
Provide & Improve Services
Process orders and payments
Manage accounts
Arrange shipping and delivery
Handle returns and exchanges
Marketing & Promotions
Send offers, updates, and promotions (via email/SMS)
Show relevant ads based on your activity
Security & Fraud Prevention
Detect fraud or suspicious activity
Protect your account and transactions
Customer Support
Respond to your queries and requests
Legal Compliance
Follow legal requirements
Handle disputes and enforce policies
How We Share Your Information
We may share your information with:
Shopify and service providers (payments, shipping, IT support)
Marketing partners (for ads and promotions)
Delivery partners (for order fulfillment)
Legal authorities (if required by law)
We only share necessary data to provide services and comply with legal obligations.
Relationship with Shopify
Our store is hosted by Shopify, which processes your data to operate and improve our Services.
Your information may be transferred and stored outside your country to support Shopify’s infrastructure and services.
To learn more, you can review Shopify’s privacy policy:
https://privacy.shopify.com/en⁠�
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing your information.
Children’s Privacy
Our Services are not intended for children. We do not knowingly collect personal data from minors. If you believe a child has shared information with us, please contact us for removal.
Security & Data Retention
We take reasonable measures to protect your data. However, no system is 100% secure.
We retain your information only as long as necessary to:
Provide Services
Comply with legal obligations
Resolve disputes
Your Rights
Depending on your location, you may have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Request a copy of your data
Opt out of marketing communications
You can unsubscribe from marketing emails anytime.
Complaints
If you have concerns about how we handle your data, please contact us. You may also have the right to contact your local data protection authority.
International Data Transfers
Your data may be processed outside your country. We ensure appropriate safeguards are used where required by law.
Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted here with an updated date.
Contact Us
If you have any questions or want to exercise your rights, contact us:
📧 Email: mpiofficial0069@gmail.com
📱 WhatsApp: 03226833787
📍 Address: Shahdara, 54950, Pakistan
🕒 Support Hours: Monday to Saturday (10:00 AM – 10:00 PM)